Refund policy

Returns & Exchanges

We want you to be completely satisfied with your purchase. If something's not right, we're here to help.

Please Note: Returns for change of mind will not be accepted if the product has been installed or used.

Change of Mind Returns

Accepted within 30 days of delivery for unused items in original packaging. Return shipping is at the customer's expense.

Damaged or Faulty Items

If your order arrives damaged or faulty, contact us within 7 days. We'll arrange a replacement, repair, or refund at no cost to you.

How to Start a Return

To be eligible for your return, your products must be in its original unmarked packaging and resalable condition. You will also need your original order number and proof of purchase.

Please contact us at help@thetapshop.com.au to request a return.

Need Help?

For any additional shipping or return queries, please reach out to our friendly team at help@thetapshop.com.au