Terms

Effective Date: 1 June 2025

Overview

This website is operated by The Tap Shop Australia Pty Ltd. Throughout the site, the terms “Tap Shop”, “we”, “us” and “our” refer to The Tap Shop Australia Pty Ltd. The Tap Shop Australia Pty Ltd offers this website (“site”), including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Please read these Terms carefully before using our website or making a purchase. By accessing or using any part of the site, you agree to comply with and be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Our store is hosted on WooCommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

 

Section 1 – Acceptance of Terms

By accessing or using our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms”), as well as any applicable laws and regulations. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

A breach or violation of any of the Terms will result in an immediate termination of our Services.

 

Section 2 – Changes to Terms

Any new features or tools which are added to the current store shall also be subject to the Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change or replace any part of these Terms at any time. Any changes will be posted on this page, and the “Effective Date” will be updated. It is your responsibility to review these Terms periodically for any updates. Your continued use of the website following the posting of any changes signifies your acceptance of the updated Terms.

 

Section 3 – General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

Section 4 – Accuracy, Completeness and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

 

Section 5 – Products and Pricing

All products listed on this site are subject to availability. Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We make every effort to display as accurately as possible the colours, images and descriptions of our products that appear on the site. We cannot guarantee that your computer monitor’s display of any colour will be accurate. It is your responsibility to check your order including but not limited to: the dimensions, colours, shade variations, quality, quantity and any other detail shown on any orders. Each piece of tapware should be checked for colour, size and quality before being installed. Installation of the tapware constitutes acceptance. No claims will be entertained after fixing. Quantities must be thoroughly checked with your plumber before being finalised.

We have made every effort to ensure prices are accurately listed on the site. However, errors may occur. In such cases, we reserve the right to correct errors and update pricing. We reserve the right to change prices at any time without notice at any time.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time, at the sole discretion of us.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 

Section 6 – Accuracy of Billing and Account Information

To make a purchase on our site, you may be required to create an account. You agree to provide accurate and up-to-date information when registering or making a purchase. You are responsible for maintaining the confidentiality of your account information and password and for all activities under your account.

By providing your payment information, you authorize us to charge the total amount of your order, including taxes and shipping fees, to your chosen payment method.

All personal information submitted to our site is governed by our Privacy Policy. We respect your privacy. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal data.

 

Section 7 – Order Process and Shipping

When you place an order, you are making an offer to purchase products subject to these Terms. After placing an order, you will receive an order confirmation email. This does not constitute acceptance of your order. We reserve the right to cancel or refuse any order at our discretion, including if the product is unavailable, the order is flagged for fraud, or if there is a pricing error.

We will ship orders to the address you provide at checkout. Please ensure that your shipping information is accurate. Delivery times are estimates and may vary based on your location. We are not responsible for delays caused by third-party couriers or unforeseen circumstances. Shipping costs will be calculated during checkout based on your shipping address and the size of your order.

For more detail, please review our Shipping & Returns Policy.

 

Section 8 – Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service. 

 

Section 9 – Third-Party Links

Certain content, products and services available via our site may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 

Section 10 – Intellectual Property

All content on this site, including text, images, logos, and product descriptions, is the property of The Tap Shop Australia Pty Ltd and is protected by copyright laws. You may not use, reproduce, or distribute any content from this site without our prior written consent.

 

Section 11 – Limitations of Liability

We do not guarantee, represent or warrant that your use of this site will be timely, secure, error-free, bug-free or uninterrupted.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You expressly agree that your use of, or inability to use, this site and the products offered, is at your sole risk. This site and all products and services delivered to you through this site are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

The Tap Shop Australia Pty Ltd, and our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors, will in any case be held liable for any injuries, losses, claims or any other similar damages, including but not limited to direct, indirect, incidental, or consequential damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from the use of this site or the purchase of products, or for any other claim related in any way to your use of this site or any product procured from this site, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of this site or any content (or product) posted, transmitted, or otherwise made available via this site, even if advised of their possibility, except as required by law.

 

Section 12 – User Conduct and Prohibited Uses

You may not use any of our products for any illegal or unauthorised purpose nor may you, in the use of this site, violate any laws in your jurisdiction (including but not limited to copyright laws).

You agree to not engage in interfering with the functionality and/or operation of this site, including but not limited to uploading or transmitting harmful files, bugs, worms, viruses or any code of a malicious or destructive nature to this site.

In addition to other prohibitions as set forth in the Terms, you are also prohibited from using the site or its contents to solicit others to perform or participate in any unlawful acts; to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; to infringe upon or violate our intellectual property rights or the intellectual property rights of others; to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; to submit false or misleading information; to collect or track the personal information of others; to spam, phish, pharm, pretext, spider, crawl, or scrape; to interfere with or circumvent the security features of this site or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the website and/or any related website for violating any of the prohibited uses.

 

Section 13 – User Comments, Feedback and Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

 

Section 14 – Indemnification

You agree to indemnify The Tap Shop Australia Pty Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, and hold harmless from all claims, actions, suits, demands, order for costs or damages, including attorneys’ fees made by any third party, due to or arising out of your breach of these Terms or the documents the Terms incorporate by reference or link, or your violation of any law or the rights of a third party.

 

Section 15 – Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use this site, or when you cease using this site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to this site (or any part thereof).

 

Section 16 – Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or products that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in this site or on any related material is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in this site or on any related material, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in this site or on any related material, should be taken to indicate that all information in this site or on any related material has been modified or updated.

 

Section 17 – Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms and any policies or operating rules posted by us on this site or in other materials constitutes the entire agreement and understanding between you and us and govern your use of this site, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms).

 

Section 18 – Governing Law

These Terms will be governed by and construed in accordance with the laws of the state of Victoria, Australia without regard to its conflict of laws principles.

 

Section 19 – Contact Information

If you have any questions regarding these Terms and Conditions, please contact us at help@thetapshop.com.au.

By using our Website, you agree to these Terms and Conditions. We appreciate your business and hope you enjoy shopping with us!